Information collected by Shepell·fgi is used to:
Typically, Shepell·fgi receives your personal information from two sources: (i) directly from you; and (ii) from your employer.
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes, unless required by law to retain such information for a longer period of time.
Shepell·fgi will employ safeguards to protect personal information from unauthorized access, disclosure, copying, or use, by employing various methods of protection, appropriate to the sensitivity of the information. The methods of protection may include:
Shepell·fgi shall also employ care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information. We will retain personal information for as long as necessary for the purpose for which it has been collected, or as required or permitted by law, including insurance laws, tax laws, pension laws, and statute of limitations laws.
For clients using EAP and Disability Claims Management services, the personal health information collected for the purpose of providing one service will not be used or disclosed for the purpose of providing the other service. Internal access to the personal health information is granted on a role-based “need to know” basis.
Personal information collected by Shepell·fgi will be as accurate and complete as is necessary to provide our services.
Upon request, Shepell·fgi shall inform the individual of the existence, use, and disclosure of his or her personal information. An individual may also have access to their personal information at a cost intended to cover actual expenses and subject to the exceptions noted below.
Shepell·fgi may deny access to certain personal information it holds about an individual if the information is prohibitively costly to provide, if it contains references to other individuals, if it cannot be disclosed for legal, security or commercial proprietary reasons, if it is subject to solicitor-client or litigation privilege, if it contains information that may be harmful to the individual or others, or as may otherwise be required by law. Shepell·fgi will advise the individual of the reason for denying the access request.
An individual may challenge the accuracy and completeness of the information and have it amended as appropriate. When an individual successfully demonstrates the inaccuracy or incompleteness of personal information Shepell·fgi uses to provide services, Shepell·fgi will correct or update the information as required.
If you have any concerns related to privacy issues or our handling of your personal information, or would like to withdraw a consent that you have previously provided to us, please do not hesitate to communicate in writing with our Privacy Officer:
By regular mail:
One Morneau Sobeco Centre, Suite 700
895, Don Mills Road
Toronto, Ontario M3C 1W3
By electronic mail: